Refund policy

Our returns approach

Because every item we sell is a perishable, temperature-controlled seafood product, we are unable to accept change-of-mind returns once an order has left our cold store. This does not limit any rights you have under the Australian Consumer Law.

Damaged, thawed or incorrect orders

If your parcel arrives thawed, damaged, incomplete or does not match what you ordered, contact us within 48 hours of delivery with your order number and photographs of the product and packaging. We will arrange a replacement or a full refund.

How refunds are issued

Approved refunds are returned to your original payment method within 5-10 business days. Shipping charges are refunded when the fault is ours.

Cancellations

Orders can be cancelled free of charge before they are packed for dispatch. Once an order has entered cold-chain packing we can no longer cancel it.

Contact

KRISTINE JOY CALUYA
1237 Murradoc Road, St Leonards Victoria 3223, Australia
Phone: +61 3 5257 1070
Email: service@carolinatechmarket.shop